Shipping Returns & Exchanges

HOLIDAY SHIPPING NOTICE

We pride ourselves on our service which is why during busy periods we work closely with our shipping and delivery partners to ensure we keep to these expectations. In busy periods, such as the Christmas Holiday season, there is an increased volume through our distribution centres and through shipping carriers. While we do our best to ensure you are not affected, sometimes there are circumstances beyond our control. During these periods we advise leaving extra breathing room on your orders to make it in time, to minimise the risk of any disappointment.

If you do experience delays, we are here to help, please get in contact with our customer service teams so they may coordinate with each of our shipping partners to do our best to rectify the situation.

If you are at all worried about shipping timelines, our advice is to head into one of our 88 retail stores - you can even call ahead to confirm they've got what you are looking for!

HOW MUCH DOES SHIPPING COST?

We offer $10 standard shipping across Australia and FREE shipping for all orders over $99. If you need the item sooner, we offer express shipping across Australia for $20 flat rate.

DO YOU OFFER EXPRESS SHIPPING?

Yes, we offer express shipping for a flat rate of $20 for those times you need your order sooner. Occasionally, due to demand or unforeseen events (such as major weather events), we may turn off express shipping if we feel we will be unable to meet the delivery timeline expectations.

WHERE IS MY ORDER?

As soon as your order has left our warehouse, we'll send you a shipping notification email to keep you in the loop. The email will contain your tracking information as well as a link to our tracking portal through our freight management partner.

Don't stress if it doesn't work immediately - it often takes up to 4 hours for it to be searchable in the system.

We use several providers: Australia Post, Toll Priority, Star Track, Couriers Please and others at our discretion. Your shipping partner is selected based on the most appropriate method based on your location and shipping method selected, allowing us to fulfil your order as soon as possible.

WHERE DO YOU DELIVER?

Currently, we deliver only within Australia and its relevant territories.

WHAT IS THE TOTALLY WORKWEAR RETURNS POLICY? (ORDERS ONLINE ONLY)

We will accept returns for change of mind on products purchased online within 30 days from the date of receipt, or if faulty. Goods can be returned using a Reply Paid address at no cost to you.

For products purchased online and delivered outside of Australia, we will accept returns for faulty items only. Returned items need to be in a saleable condition, i.e. in original condition – unwashed, unworn, tags still attached, in original packaging.

Please note that in-store policies may differ.

HOW CAN I REQUEST A RETURN, EXCHANGE OR REFUND?

You can create a new return request using our online returns system. You will need your order number and email address with which you placed the order, both of which can be found in your order confirmation email.

REQUEST RETURN

WHAT HAPPENS IF MY PRODUCT IS FAULTY?

Totally Workwear Online takes extreme care in ensuring our goods are of the highest quality. However, if for any reason you find a fault with one of our products we would like to help you resolve the problem. You can create a new return request for faulty items using our easy online returns system (outlined above). In instances where your order was placed more than 30 days ago, please contact our Customer Service team on 1800 771 784 (between 9am and 5pm AEDT Monday to Friday) who will advise and assist with the returns process. Totally Workwear will ensure all costs associated with returned goods, including delivery, is at no expense to you.

WHAT ARE MY OPTIONS WHEN I RETURN AN ITEM?

Whether your item was faulty or you've just changed your mind, Totally Workwear provides three returns options:

1. Exchange for an alternate size/colour (subject to stock availability)
2. Store Credit to your Totally Workwear online account (for customers with a Totally Workwear member account)
3. Refund to your original method of payment (e.g. Credit Card or PayPal)
   
   

On occasion, your requested replacement item may have sold out by the time your product is posted and received by Totally Workwear. If your replacement is not available, your online account or account with which you paid (e.g. Credit Card, PayPal) will be refunded.

HOW LONG WILL IT TAKE TO RECEIVE A REFUND?

Sometimes packages can take a little while to get back to us, so please allow up to 30 days for us to process your return from the time you send your items back to us. We'll be doing our best to refund/credit your account as soon as the package is in our hands.

CAN I RETURN AN ITEM TO A RETAIL STORE?

Goods purchased from totallyworkwear.com.au must be returned via our online returns system. totallyworkwear goods purchased from retail stores need to be returned to the store from which those goods were purchased.

WHAT WILL HAPPEN IF I RETURN AN ITEM PURCHASED WITH A GIFT VOUCHER?

If any product purchased with a Gift Voucher is returned for a refund, the refund amount will be automatically credited to the original Gift Voucher.

WHO GETS REFUNDED IF I RETURN A GIFT?

The refund will be credited to the original card or account used to purchase the gift.