Returns & Refunds

You can create a new return request using our online returns system. You will need your order number and email address with which you placed the order, both of which can be found in your order confirmation email.

For Instant Refunds - Create an account with Refundid to process & receive your refund instantly. You will only be charged if your return is not in the mail within 7 days. View Refundid Terms & Conditions.

Totally Workwear Online takes extreme care in ensuring our goods are of the highest quality. However, if for any reason you find a fault with one of our products we would like to help you resolve the problem.

You can create a new return request for faulty items using our easy online returns system (outlined above).

In instances where your order was placed more than 30 days ago, please contact our Customer Service team on 1800 771 784 (between 9am and 5pm AEDT Monday to Friday) who will advise and assist with the returns process. Totally Workwear will ensure all costs associated with returned goods, including delivery, is at no expense to you.

Whether your item was faulty or you've just changed your mind, Totally Workwear provides three returns options:

1. Exchange for an alternate size/colour (subject to stock availability)
2. Store Credit to your Totally Workwear online account (for customers with a Totally Workwear member account)
3. Refund to your original method of payment (e.g. Credit Card or PayPal)
   

On occasion, your requested replacement item may have sold out by the time your product is posted and received by Totally Workwear. If your replacement is not available, your online account or account with which you paid (e.g. Credit Card, PayPal) will be refunded.

For Standard Returns:
Sometimes packages can take a little while to get back to us, so please allow up to 30 days for us to process your return from the time you send your items back to us.

We'll be doing our best to refund/credit your account as soon as the package is in our hands.

For Refundid Returns:
You are refunded as soon as you complete the process through our online portal on Refundid - there will be further instructions on sending your goods back to ensure the process is completed. You will only be charged if your return is not in the mail within 7 days.

Goods purchased from totallyworkwear.com.au must be returned via our online returns system. totallyworkwear goods purchased from retail stores need to be returned to the store from which those goods were purchased.

For Refundid Returns:
Whilst you cannot exchange the goods or receive a refund from the store, our stores may be able to assist you in completing a Refundid return - which will allow you to use your instant refund to purchase products in-store. You will still need to ensure you follow the Refundid process to complete the return, goods cannot be left at store currenty.

If any product purchased with a Gift Voucher is returned for a refund, the refund amount will be automatically credited to the original Gift Voucher.

The refund will be credited to the original card or account used to purchase the gift.